Agency Help Centre

Encountering technical difficulties with your equipment? Review the standard troubleshooting protocols below.

Simulation Not Loading

If the Detective Slot interface fails to initialize, ensure your browser is updated to the latest secure version. Clearing your cache and refreshing the connection usually resolves localized interference.

Audio/Visual Anomalies

The game is designed with a cinematic audio-visual experience. If you experience stuttering, check your local hardware acceleration settings. You may also toggle the fullscreen mode via the terminal controls for an optimized view.

Connection Drops

Maintain a stable network connection during your investigation. If disconnected, simply reload the platform; your session parameters are typically refreshed upon reconnection in this free-play environment.

If issues persist, please proceed to the Contact Support division.